Purchase Terms & Conditions

All cultures will be shipped no slower than with an estimated 2 day delivery timeframe.

We cannot guarantee delivery times due to variations in extreme weather events, increased seasonal carrier volume, customs/quarantine issues or other uncontrollable circumstances. Our parcel carriers will make every reasonable effort to deliver your package. Delivery times cannot be guaranteed.

Cultures will only be shipped Monday, Tuesday, Wednesday or Thursday to help prevent them from sitting in shipping facilities on Saturdays or Sundays. All Commercial Pitches will be shipped with free ice packs inside a foam insulated shipping container. We cannot guarantee ideal temperatures will be maintained in the shipment box, especially during very warm or cool days.

In most cases, if your order is received by 1pm CT you order will ship the same day. If you order is received after 1pm CT, your order will ship the next standard shipping date. Do not brew until you have verified the culture has been received in good condition, since it’s possible the culture may be lost or damaged in transit.

Replacement of non-viable cultures will not be provided due to purchaser not being available to receive Commercial Pitch on original delivery date, due to rerouting by shipping provider and/or purchaser, or mishandling by purchaser.

If you have not received your cultures within 48 hours after shipment, please consult your tracking information provided by UPS, FedEx or DHL. If the shipping provider states your cultures have been lost, please contact us and let us know if you would like a refund or new cultures shipped. We will coordinate with shipping providers regarding lost packages.

Purchaser agrees Spot Yeast shall not be held liable for any lost wholesale or retail beer revenue, ingredient replacement value, labor compensation, or any related production expense due to use of our products.

Purchaser agrees they have used our Pitch Rate Calculator to determine the ideal number of Spot Yeast pitches to use for their brew. Slow or stalled fermentations may occur due to pitching less cells than recommended or using our cultures outside recommended pitch rates or temperatures.

Cancellation/Refund/Credit:  Orders may be cancelled with full refund if requested prior to the order being shipped or picked up.

Local pickup is available if you are in the Nashville area. Please enter your shipping address at checkout to see if this available.

International Commercial Pitch Shipping:

If the delivery address country determines your order requires duties, inspection, food commodity or any other government determined fee, the payment of those fees and/or duties are the sole responsibility of the person listed on the shipping address (recipient) of your order. FedEx, UPS or a government official will contact the receiver via the shipping email address or phone number listed in your order for payment of fees and/or duties before releasing the package for delivery.

If you would like someone other than FedEx or UPS to be the broker of record, please contact us prior to placing your order as there may be additional fees assessed for this service.

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